Privacy Policy
EJB Sports Massage Treatments
Christchurch, Dorset
Email: info@ejbsportsmassage.co.uk
Telephone: 07939 413793
Last updated: October 2026
1. About This Privacy Policy
EJB Sports Massage Treatments is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains what personal information is collected, why it is collected, how it is used and stored, when it may be shared, and your rights regarding your information.
For the purposes of UK data protection law, EJB Sports Massage Treatments is the data controller for the personal information described in this policy.
2. Information We May Collect
When you enquire about, book or receive treatment, we may collect information including:
Full name
Date of birth
Telephone number
Email address
Address
Emergency contact information
Appointment and booking information
Payment and transaction records
Relevant sporting, exercise and occupational information
Treatment goals and reasons for attending
Treatment history and treatment notes
Previous injuries or operations
Current injuries, pain or areas of concern
Relevant medical conditions
Medication information
Allergies
Relevant information about your physical health
Consent and consultation records
Communications between you and EJB Sports Massage Treatments
Only information reasonably necessary to provide and manage the service will be collected.
3. Health Information
Some information collected during consultation and treatment relates to your health.
Health information is considered special-category personal data and receives additional protection under UK data-protection law.
This information is collected so that EJB Sports Massage Treatments can assess whether sports massage is appropriate, identify relevant precautions or contraindications, adapt treatment where necessary and maintain appropriate treatment records.
An appropriate lawful basis and special-category condition will be identified and applied when processing this information.
4. How Your Information Is Collected
Information may be collected when you:
Contact EJB Sports Massage Treatments by telephone or email
Arrange an appointment
Complete a consultation or medical-history form
Complete a consent form
Attend an appointment
Communicate before or after treatment
Purchase a treatment or treatment package
Sensitive consultation and health information will be handled using appropriate secure methods.
5. Why Your Information Is Used
Your information may be used to:
Respond to enquiries
Arrange and manage appointments
Assess your suitability for sports massage
Identify relevant precautions or contraindications
Tailor treatment to your individual circumstances
Record treatments provided
Maintain your treatment history
Provide appropriate aftercare
Contact you regarding appointments
Process and record payments
Manage treatment packages
Deal with cancellations or missed appointments
Meet applicable legal, insurance and professional requirements
Establish, exercise or defend legal claims where necessary
Protect the safety of clients and the therapist
Health information will not be used for unrelated advertising or marketing purposes.
6. Lawful Basis for Processing
Different lawful bases may apply depending on why information is being processed.
These may include:
Contract – where information is necessary to provide a service you have requested or to take steps before providing that service.
Legal obligation – where information must be retained or processed to meet applicable legal obligations.
Legitimate interests – where processing is reasonably necessary for the operation and protection of the business and those interests are not overridden by your rights and interests.
Where health or other special-category information is processed, an appropriate additional condition under UK data-protection law will also apply.
7. How Your Information Is Stored
Client information will be stored securely using appropriate organisational and technical security measures.
Access to client information will be limited to authorised individuals who require access for legitimate treatment or business purposes.
Reasonable measures will be taken to protect personal information against:
Unauthorised access
Accidental loss
Unauthorised disclosure
Alteration
Destruction
Misuse
Sensitive health information will be handled and stored using appropriate secure systems and will not intentionally be included in ordinary email where a more secure method is available.
8. How Long Information Is Kept
EJB Sports Massage Treatments will retain client consultation, consent, health and treatment records for a minimum of 7 years following the client's last treatment, unless a longer retention period is required by law, insurance requirements or professional guidance.
Records are retained to maintain an appropriate treatment history, meet professional and insurance requirements, and establish, exercise or defend legal claims where necessary.
Other personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected.
Once information is no longer required and the applicable retention period has expired, it will be securely deleted or destroyed where appropriate.
9. Sharing Your Information
EJB Sports Massage Treatments will not sell your personal information.
Information will only be shared where there is an appropriate and lawful reason to do so. This may include:
Service providers used to operate the business securely
Professional advisers or accountants where necessary
Insurers where necessary in connection with a claim
Authorities where disclosure is required by law
Healthcare professionals where appropriate, lawful and authorised
Where another organisation processes information on behalf of EJB Sports Massage Treatments, appropriate data-protection arrangements will be used where required.
10. Email and Telephone Communications
Your email address and telephone number may be used to:
Respond to enquiries
Arrange appointments
Confirm or change bookings
Send appointment-related information
Send secure forms or links where appropriate
Provide relevant aftercare or treatment-related communication
Your contact information will not automatically be used for unrelated marketing simply because you have booked an appointment.
11. Payments
EJB Sports Massage Treatments accepts cash and bank transfer.
Relevant payment and transaction records may be retained where necessary for accounting, tax and business record-keeping purposes.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
Be informed about how your information is used
Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion of information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain uses of your information
Request transfer of information in certain circumstances
Withdraw consent where processing relies upon consent
Some rights are subject to legal exemptions and may not apply in every situation.
To exercise your rights, contact:
13. Withdrawal of Consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent will not affect the lawfulness of processing that occurred before consent was withdrawn.
Withdrawal may affect our ability to provide treatment where particular information is necessary to assess whether treatment can be provided safely and appropriately.
14. Keeping Your Information Accurate
Please inform EJB Sports Massage Treatments if relevant information changes, particularly your:
Contact information
Medical conditions
Medication
Injuries
Allergies
Other circumstances that may affect treatment
You may be asked to confirm or update relevant information at future appointments.
15. Data Breaches
EJB Sports Massage Treatments will take reasonable steps to prevent personal-data breaches.
If a breach occurs, it will be assessed and managed in accordance with applicable data-protection requirements. Where legally required, the relevant authorities and/or affected individuals will be notified.
16. Website Information
When visiting the EJB Sports Massage Treatments website, limited technical information may be processed by the website hosting provider to operate and secure the website.
If analytics, cookies or other tracking technologies are introduced, the Privacy Policy and Cookie Policy will be updated where appropriate.
Sensitive medical or consultation information should not be submitted through general website contact methods.
17. Children's Information
Where treatment is offered to anyone under 18, appropriate additional procedures regarding consent, parental or guardian involvement, safeguarding and data protection will be followed in accordance with applicable professional, insurance and legal requirements.
18. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes to the business, services, technology, legal requirements or the way personal information is handled.
The latest version will be made available through EJB Sports Massage Treatments.
19. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
EJB Sports Massage Treatments
Christchurch, Dorset
Email:info@ejbsportsmassage.co.uk
Telephone: 07939 413793
If you are unhappy with how your personal information has been handled, you also have the right to raise a concern with the UK's data-protection regulator, the Information Commissioner's Office (ICO).